Oskar Blues Return Policy
If you find your OBB
gear doesn't fit, or you would like a different color or size, please send the
item(s) back to us at the address below and we will be glad to process your
request. Items must be returned within 30 days to receive a full refund for
the item purchased. Shipping charges are non-refundable. We do not offer
refunds on products more than 30 days after purchase. However, if it has been more
than 30 days since your purchase, but less than 60 days, you can contact us
about an exchange for a similar stock item of like value. If the item exchanged
is for an item of lesser value, we are unable to refund the difference in
To request a refund
or exchange please email us at email@example.com.
Please include your order number (if known), your full name, and any other
information or instructions that may help us locate your order and process your
exchange or refund request. Typical turnaround time for returns/exchanges is
about 1-2 weeks once we receive the item(s). For faster turnaround, please use
an expedited shipping service and give us a heads up at firstname.lastname@example.org.
We will do our best to accommodate your request. We reserve the right to use
the shipping carrier of our choice.
If the original
purchase was made with a credit card, we will credit the card used at time of
purchase for the returned item(s) upon receipt and confirmation of their
condition. Items must be in original condition and must be returned for refund
within 30 days for an exchange or within 60 days of contacting email@example.com.
Shipping charges are non-refundable. If we are unable to exchange or repair the
item to comply with your request, we may, at our discretion, issue a Refund or a
- Items purchased online or by
phone may be returned or exchanged by mail only.
- For a full refund returns must
be made with the original receipt and merchandise must be in its original
- Returns by mail without a
receipt require an order number, name and address.
- Shipping & Handling fees
are non-refundable, unless an item is damaged or defective.
Late or missing refunds (if applicable)
If you haven’t
received a refund yet, first check your bank account again.
Then contact your
credit card company, it may take some time before your refund is officially
Next contact your
bank. There is often some processing time before a refund is posted.
If you’ve done all
of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale Items (if applicable)
Only regular priced
items may be refunded, unfortunately sale items cannot be refunded or exchanged.
If the item was
marked as a gift when purchased and shipped directly to you, you’ll receive a
gift credit for the value of your return. Once the returned item is received, a
gift certificate will be mailed to you.
If the item wasn’t
marked as a gift when purchased, or the gift giver had the order shipped to
themselves to give to you later, we will send a refund to the gift giver and
they will find out about your return.
Shipping Products for Returns
You will be
responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return
shipping will be deducted from your refund.
Depending on where
you live, the time it may take for your exchanged product to reach you, may
If you are shipping
an item over $75, you should consider using a trackable shipping service or
purchasing shipping insurance. We don’t guarantee that we will receive your
We cannot refund an
item that we do not receive, so please ensure you obtain proof of posting and
use an appropriate service. If any parcels are lost, stolen or damaged in
transit when returned, it is the customer’s responsibility to claim from the
relevant carrier company for their loss.
If you have any
questions, please contact us at email@example.com. If you prefer to call us and are closer to our North Carolina
brewery or the return address on your package indicates it was shipped from
North Carolina (342 Mountain Industrial Rd, Brevard NC 28712), call (828)
883-2337; likewise, if you are closer to our Colorado brewery, or the return
address indicates it was shipped from Colorado (1800 Pike Rd, Longmont CO
80501), call (303) 776-1914.